VishwaMed – Policies & Legal Information

Last Updated: December 2025

Welcome to VishwaMed. This document outlines the policies governing the use of our website https://vishwamed.com/ and the purchase of products and services offered by us. By accessing or using our website, you agree to be bound by the policies described below.

 

1. Privacy Policy

1.1 Overview

VishwaMed values the privacy of its customers and visitors. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our website or engage with our services.

1.2 Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment-related details (processed securely via third-party gateways)

b) Technical & Usage Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the website

  • Referring URLs and interaction data

c) Order & Communication Data

  • Product purchase history

  • Customer support interactions

  • Feedback and reviews submitted by users

1.3 Purpose of Data Collection

We use the collected information for purposes including but not limited to:

  • Processing and fulfilling orders

  • Communicating order updates and transactional messages

  • Responding to customer service queries

  • Improving website functionality and user experience

  • Sending promotional or informational communications (where permitted)

  • Ensuring legal and regulatory compliance

1.4 Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance browsing experience, analyze traffic, and improve performance. Users may choose to disable cookies through their browser settings; however, certain website features may not function optimally.

1.5 Data Sharing & Disclosure

We do not sell or rent your personal information. Information may be shared only with:

  • Payment gateway providers

  • Shipping and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All such parties are obligated to maintain confidentiality and data security.

1.6 Data Security

We take reasonable technical and organizational measures to safeguard personal information against unauthorized access, misuse, loss, or alteration. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

1.7 User Rights

Users may request access, correction, or deletion of their personal data by contacting us. Requests will be processed in accordance with applicable laws.

 

2. Refund, Return & Cancellation Policy

2.1 Order Cancellation

Orders may be cancelled within a limited time window after placement, provided the order has not been shipped or processed. Cancellation requests must be made by contacting our support team.

2.2 Returns Eligibility

Due to the nature of health, wellness, and consumable products:

  • Returns are accepted only in cases of damaged, defective, or incorrect products.

  • Requests must be raised within 48 hours of receiving the order.

  • The product must be unused, unopened, and in original packaging.

2.3 Refund Process

  • Once the returned product is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to the original payment method.

  • Refund timelines may vary depending on banks and payment providers but generally take 7–14 business days.

2.4 Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened or partially used consumables

  • Products damaged due to misuse or improper handling

  • Items without original packaging or proof of purchase

2.5 Exchanges

Exchanges may be offered at our discretion, subject to product availability and verification of the issue.

2.6 Shipping Costs

Shipping charges are non-refundable unless the return is due to an error on our part.

 

3. Terms & Conditions

3.1 Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree, please discontinue use of the website.

3.2 Eligibility

You must be at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

3.3 Product Information

We strive to provide accurate product descriptions and information. However, we do not guarantee that all content is error-free, complete, or current. Product images are for illustrative purposes only.

3.4 Pricing & Availability

  • All prices are displayed in Indian Rupees (INR), unless stated otherwise.

  • Prices, offers, and availability are subject to change without notice.

  • We reserve the right to cancel or refuse any order at our discretion.

3.5 Payments

Payments are processed through secure third-party payment gateways. VishwaMed does not store sensitive payment information such as card details.

3.6 Intellectual Property Rights

All content on the website, including text, images, graphics, logos, videos, and design elements, is the intellectual property of VishwaMed and is protected under applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

3.7 Prohibited Conduct

Users agree not to:

  • Engage in unlawful activities

  • Attempt unauthorized access to systems or data

  • Upload or transmit harmful, misleading, or offensive content

  • Interfere with website functionality or security

3.8 Health Disclaimer

Our products are intended for general wellness purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. Users are advised to consult a qualified healthcare professional before using any health or wellness products.

3.9 Limitation of Liability

VishwaMed shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid by the customer for the product.

3.10 Indemnification

You agree to indemnify and hold harmless VishwaMed from any claims, losses, damages, or expenses arising out of your use of the website or violation of these Terms.

3.11 Governing Law & Jurisdiction

These policies shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

3.12 Modifications

VishwaMed reserves the right to update or modify these policies at any time without prior notice. Continued use of the website constitutes acceptance of the revised policies.

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